Privacy Policy

1. Who We Are

Fine Beeswax is a small, family-run business based in Balerno, Scotland. We make handmade beeswax care products and sell them through our website at finebeeswax.co.uk.

2. What Information We Collect

Information You Give Us

When you place an order or contact us, we collect:

• Your name and email address
• Phone number (for delivery updates)
• Delivery and billing addresses
• Order history and preferences
• Any messages you send us

Payment information: We never see or store your card details. Payments are processed securely by Stripe, who handle this for us.

Information We Collect Automatically

When you browse our website, we collect:

• Your IP address and browser type
• Which pages you visit and how long you spend on them
• Device information
• Basic analytics data (we use GoatCounter, a privacy-friendly analytics tool)

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send you order confirmations and updates
• Provide customer support if something goes wrong
• Improve our website and products
• Comply with legal requirements (like keeping tax records)
• Send you marketing emails (only if you've opted in—you can unsubscribe anytime)

We're a small business—we only use your data for necessary purposes, nothing creepy!

4. Who We Share Your Information With

We don't sell, rent, or trade your personal information to anyone. Ever.

We do share limited information with:

• Stripe: To process your payment securely
• Royal Mail: To deliver your order (they get your name and delivery address)
• Postmark: Our email service provider (for order confirmations)
• Legal authorities: Only if required by law (we've never had to do this)

5. How We Keep Your Information Safe

We take data security seriously. Your information is stored securely and we use industry-standard encryption. Our website uses HTTPS, and we only work with trusted third-party services (like Stripe and Turso) that meet high security standards.

That said, no system is 100% secure. We do our best, but we can't guarantee absolute security—no one can.

6. Cookies

We use a small number of cookies to make our website work properly (like remembering what's in your basket). We also use GoatCounter for basic website analytics—it's privacy-friendly and doesn't track you across other websites.

You can control cookies through your browser settings if you prefer.

7. Your Rights

Under UK data protection law (GDPR), you have the right to:

• Access your data: Ask us what information we hold about you
• Correct your data: Ask us to fix any mistakes
• Delete your data: Ask us to delete your information (subject to legal requirements)
• Object to processing: Ask us to stop using your data for certain purposes
• Data portability: Get a copy of your data in a standard format
• Withdraw consent: Unsubscribe from marketing emails anytime

To exercise any of these rights, just email us at info@finebeeswax.co.uk.

8. How Long We Keep Your Information

We keep your order information for as long as necessary for tax and accounting purposes (usually 7 years, as required by HMRC). If you've created an account or subscribed to marketing emails, we'll keep your information until you ask us to delete it.

9. International Transfers

Your information is stored in the UK (we use Turso for our database, which has UK servers). If we ever need to transfer data outside the UK, we'll make sure appropriate safeguards are in place.

10. Children's Privacy

Our website isn't designed for children under 16, and we don't knowingly collect information from them. If you're under 16, please ask a parent or guardian before placing an order.

11. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. When we do, we'll update the date at the top of this page. If there are significant changes, we'll let you know by email.

12. Questions or Concerns?

If you have questions about how we handle your data, or want to exercise any of your rights, please get in touch:

We're a small business and we genuinely care about your privacy. We only collect what we need, and we'll never do anything shady with your data.